Assignment: Write the claim denial letter for the complaint below. Organize your content in the indirect style and respond negatively to the customer by saying “no”. Word your response appropriately, but do not agree with her request.
Format: For this letter, you will need to design a complete letterhead with the necessary components to identify your company. Appendix B, available in the full text version of the book on MindTap, is all about formatting documents.
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