I need help creating a thesis and an outline on Implementation of Integrated Performance Management. Prepare this assignment according to the guidelines found in the APA Style Guide. An abstract is required. TQM has a preventive approach and not a detective approach to work (Walton, 1986). It is a proactive system and not a passive one and stresses on removing the defect rather than just locating it. Deming (1986) and Walton (1986) both state that the detective systems have serious disadvantages. Firstly these are results and as such cannot help in the correction of past errors. Secondly, the greater loss is that due to errors the customer will be dissatisfied. Thirdly the direct cost of defect detection and later correction or replacement is doubled. Fourthly the human cost by way of fear of performance and loss of pride in workmanship is the greatest of all (Walton 1986). All this can be avoided by following the TQM process by not allowing a defective product or service to be sent from production lines. Obviously prevention is better than cure.
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